The map below depicts the most recent cities worldwide where Ubisoft Connect users have reported problems and outages. If you are having an issue with Ubisoft Connect, make sure to submit a report below
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ubisoft Connect users affected:
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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 3 |
| Brisbane, QLD | 3 |
| Vienna, Wien | 2 |
| Milan, Lombardia | 2 |
| Essen, NRW | 2 |
| Kolkata, WB | 2 |
| London, England | 2 |
| Adelaide, SA | 2 |
| Munich, Bavaria | 2 |
| Melbourne, VIC | 2 |
| Barcelona, Catalunya | 2 |
| Madrid, Comunidad de Madrid | 2 |
| Ubatuba, SP | 1 |
| Goslar, Lower Saxony | 1 |
| Dubai, Dubai | 1 |
| Wetzlar, Hessen | 1 |
| Tower Hamlets, England | 1 |
| Rome, Lazio | 1 |
| Oronoco, MN | 1 |
| Gig Harbor, WA | 1 |
| Freiburg, Baden-Württemberg Region | 1 |
| Jarnac, Nouvelle-Aquitaine | 1 |
| Cognac-la-Forêt, Nouvelle-Aquitaine | 1 |
| Manchester, England | 1 |
| Erstein, ACAL | 1 |
| Tottenham, England | 1 |
| Flensburg, Schleswig-Holstein | 1 |
| Bahía Blanca, BA | 1 |
| Remscheid, NRW | 1 |
| General Rodríguez, BA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
Peter Scanlan (@Firebeard117) reported @Ubisoft We could solve the world's energy problems by harnessing the power generated by Tom Clancy spinning in his grave.
- Jessica Marie Fromm (@JessicaMarieFr7) reported
@UbisoftSupport fix your game and servers!!!!! I was just in a ranked match where your servers just completely crashed and kicked everyone. Wouldn't let anyone reconnect and we all lost elo and got bans! Great job ubisoft!
- Online Z.O.E Defender🏳️🌈 (@Sovrain2) reported
@SteamDeckMods @Ubisoft @IGN By execs that are still at and/or directly profit from the company but it applies to many platforms. Will EA games launch through the deck without issue? No idea, but I hope this is getting sorted. I'd rather not take away the Steam os if I can help it just to play a few games.
- Tim Coplin (@Acid_legend) reported
@UbisoftSupport Some days, I will continuesly be disconnected from Ubisoft servers, I've gotten error messages saying my Ethernet cable has been unplugged when I don't use wired connection. Wired connection doesn't make the connection any more stable than before.
- Tim Coplin (@Acid_legend) reported
@UbisoftSupport I don't have a case number because like mentioned before, when I did submit a support ticket Ubisoft support didn't do anything for me. But tell me to do exactly what you just did. I do not need to troubleshoot my wifi, it's not me. It's server side connection issues.
- SukiIsOkay (She/Her) (@SukiOkay) reported
@AllFatherWorks @Ubisoft Yeah that's fair. Live-Service is never good out the gate, even Destiny took some time to get it right. I understand your opinion, but who knows. Maybe a company learns from all the failed live-service launches and gets it right?
- REDux. (@REDuxKuttanz) reported
@Agent_Digits @Jordandobbie_51 @watchdogsgame People being broke ain’t Ubisoft’s problem.
- Johnny (@Saligraphy) reported
@JuliusArmbrecht @R0KeM @Ubisoft We can go all day the fact is that Ubisoft gives you half assed games with **** nobody asked for only to fix them 2 years later when nobody wants to play anymore. They need to hold their people accountable and stop slapping the Tom Clancy name on **** games.
- John (for it is he) (@GnupertTBear) reported
@nixcraft The only games I currently have any issues with are invariably the ones that insist on using their own launcher (Origin, Uplay) as well as steam. Game devs need to STOP DOING THIS.
- Pluto (@nt_pluto) reported
@liveontwolegs @Rainbow6Game They can’t do some of what your asking for that is a Microsoft and PlayStation thing they have to fix it not Ubisoft they can’t do anything until they do
- jimpa (@jimpa53225056) reported
@UbisoftSupport Fix all bug in Division! My screen is *******. But my adder games is working perfect.Geting this after the last up date!!!🤬🤬🤬 Hate Ubisoft !!!
- Rendi Diaz (@donfrissco) reported
@Ubisoft How about fixing breakpoint pvp first? No wonder the game has so many problems. Y’all were too busy making games no one asked for.
- iamnotDREADER1 (@D1Not) reported
@Patterrz That's a Fallacy of Irrelevant Conclusion right there. Because how DARE they criticise Nintendo and Pokemon's transition to Free-to-Play? You probably sound like the Ubisoft defenders rationalising Assassin's Creed's transition to Live-Service despite the criticism.
- Jake Tucker (@_JakeTucker) reported
@ggwpeznore @Griefdrums Don't think i'm under any NDA, but to keep it brief and nonspecific (because I have pals at Ubisoft i don't want to get in trouble) basically there's no appetite to make one as it'll cost too much money and no one wants to be attached to a failure if it doesn't make a ton.
- ᴄᴜᴛᴇғᴜᴢᴢʙᴀʟʟ•°· (@CheChoTy) reported
Ubisoft has had a lot of problems creating a new FPS- Mobile R6 game: dead- BR game: dead- R6 survival coop: bad reception- xD game: who knows
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