Eternal Hills Mortuary & Crematory at Eternal Hills Memorial Park, Carlsbad, CA - Reviews, Ratings, Tips and Why You Should Go – Wanderlog (2024)

(760) 754-6600

https://www.dignitymemorial.com/funeral-homes/California/oceanside/eternal-hills-memorial-park-mortuary-and-crematory/4620?utm_source=google_my_business&utm_medium=organic

Review score

4.4

out of 5

Excellent

187 reviews

Review score

3.5

out of 5

Few reviews

3 reviews

5/5Pauline Marmolejo

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A total nightmare…My sister was sent from Lubbock Tx for her final resting place besides her husband at Eternal Hills. She left here on the 26th of May & did not get buried till June 13th on her 90th birthday. She had a prepay contract & they contacted us that she didn’t have the “mortuary part “ included. We talked to the lady when she made the prepay & she knew exactly what we needed ..Roselea (May be misspelled) Mu sister paid on it & she got a letter telling her she was paid up & even given a credit back. Then 4yrs later when we make the arrangements for her final resting place we get hit with a $2,107 bill . Not only did we have to endure the countless delays with no definite day of burial but have this added burden of coming up with this amount.The customer service is a joke…I practically had to beg Maria to please make it happen that she would finally be buried on her birthday..19 days later!!!She did sent us a video of her burial but we haven’t heard from anyone else after that prepay person promised us that she would send us a video of her marker with her names & dates so we can have that last final closure as we will probably never get to go to visit her graveside. Not the experience we wanted & will have nothing but a bad memory of that place!!! UPDATE…Greg from Eternal Hills reached out to me & listened & truly wasVery compassionate & understanding for allThat we went through. He is going to makeChanges to educate other employees so thatThis doesn’t happen to other families.Also we will be compensated for the prepay & what they charged us over what was on the prepay plan. My faith is restored that they have reached out & listened & went out of their wayTo make it right.Thank you Greg & all the stafffor your care & concern.Blessings

2/5Joe Bourque

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The viewing & funeral service was fine. However, when working out the specifics I felt like a number and I felt like there was zero compassion from the staff. When the Marines at Quantico told me they have had issues with Eternal Hills in the past I agreed with them. I would never recommend that place to anyone. The costs are too high for opening & closing, especially when most of the costs were prepaid. It’s been over 3 weeks and I still do not the death certificate from that place.

5/5Katie Marie

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My grandfather and grandmother are buried at Eternal Hills, so I had my mom cremated here. I wanted her to pass through the ground her parents were at. As expected, I was treated with care and my mom with dignity. I made the right choice choosing Eternal Hills.

5/5Michael Jordan

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I enjoyed the slideshow and the music arrangements where timely. The overall experience was remarkable and I would highly recommend anyone to have the loved ones placed with Eternal Hills.

4/5Isaiah Cushman

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I had a great experience working with Jennifer and Chelly. The both of them were both on top of having all of our mother’s arrangements done if we had any questions they were quick to get back to us. They We’re understanding, Compassionate and helpful through the whole process. Thank you so much!!